Frequently Asked Questions

Frequently Asked Questions

This page is dedicated to MYOB Academy training. If you need support with your MYOB software, please visit our contact page for ways to get in touch. If you have a question about training that is not covered below please email the MYOB Training Team.

MYOB training

What courses does MYOB offer, and where are they run?

MYOB have training courses in cities across Australia and NZ, as well as online (self-paced and webinars). To check for courses in your city go to our Training Locations page.

MYOB have a range of training courses to suit new learners, all the way through to more advanced users of MYOB software.
For available courses, look online at MYOB Academy, or if you want to speak to someone for advice on which course is best email your needs to the MYOB Training Team and we will have someone call to assist you.

What are the best courses for me?

Advice of this kind depends on what you wish to learn and what you already know, and can also depend on which product you use.

If you want to speak to someone for advice on which course is best email your needs to the MYOB Training Team and we will have someone call to assist you.

Do you offer any online training courses?

We offer many online training courses to help you understand how to use your MYOB product, with more always being developed.

Please visit MYOB Academy to view all courses available and check back often for new releases and updates.

Does MYOB offer onsite training?

Whilst MYOB class sizes are small and hands on, we understand that sometimes clients prefer to have someone come out and train them onsite. As we do not offer onsite training directly, we recommend you look for an MYOB Partner and ask the question of them.
MYOB Partners are certified by MYOB on an annual basis; however they are not employed by us, so we could not recommend one above the other, nor can we advise on their rates. Not all Partners offer training either, and they also have a range of skills that start at simple bookkeeping, all the way up to CPA’s.
The best place to locate one in your area is to go to MYOB's Partner Search ( or NZ)and search for one in your area.

I am studying at TAFE and I need help with MYOB software. My teacher suggested I contact you.

MYOB do not offer technical support for students, but you may find our Support Notes helpful. Otherwise, please seek assistance from your trainer.

I have a question about the Certified Consultant training

All questions regarding the Certified Consultant training can be emailed to the Certified Consultant Induction team

I have a question about Single Touch Payroll training (Australia only)

Please reach out to our helpful sales team on 1300 793 130. And if you're not able to get to one of our webinars or workshops, then check out our self-paced online training.

MYOB Academy

How do I sign in/sign up?

When you click Sign In you'll be taken to your MYOB sign in screen where you can enter your existing my.MYOB credentials to use MYOB Academy. If you don't have an MYOB account, click Sign Up to get one. It only takes a couple minutes to do it!

How can I switch between users on the same computer?

MYOB Academy saves your sign in details so that you can login easily. However, if you want to let someone else sign in on the same PC, just use an Incognito or Private browser window. Be sure to close that session (close down all the windows you have open) if you want to switch to another user/ want to clear that user's details from the PC.

Why am I taken to a shopping cart when I add free courses?

MYOB Academy courses are added to your Learner Dashboard via a checkout process, but with free courses you won't be asked for any credit card details. To enrol, all you'll need to do is log in or create an account if you don't have one yet.

I’m in New Zealand, why are some courses shown in $AUD?

At this stage, the payment system native to MYOB Academy only works with a single currency. We hope to provide local NZD pricing in the near future. Classroom training goes through a different payment system which allows for other currencies so these are shown and charged in NZD.

Bookings, changes & cancellations

I cannot attend the class I enrolled in. What are my options?

Please refer to the Training Terms and Conditions of your enrolment, section 4 copied below.

For cancellations:

The following policy applies for all booking cancellation requests received by us that involve Classroom Training, Seminars, or Online Seminars:

  • 10 or more Business days notice before the course - full Refund provided.
  • 5 to 9 Business days notice before the course - Credit is provided for full cost of the original course.
  • 1 to 4 business days notice before the course – Credit is provided for 50% of the original course cost.
  • No Refund or Credit is available if notice of cancellation is received on the day of the course or for non-attendance.

For transferring your booking to another date, another course, or another attendee:

The following policy applies for all booking transfer requests received by us that involve Classroom Training, Seminars, or Online Seminars:

  • 5 or more business days notice before the course – transfer to an alternative course is allowed with no administration fee charged.
  • 1 to 4 business days notice before the course - 50% of the original course price will be credited towards the cost of the alternative course booking.
  • No Refund or Credit is available if the transfer request is received on the day of the course or for non-attendance.
Transferring bookings from one person to another is permitted provided you have advised us prior to the commencement of the course and we have acknowledged receipt of that advice.

Please contact the MYOB Training Team for assistance if you wish to make changes to your enrolment.

What is the Training Guarantee?

The MYOB Training Guarantee is our upfront commitment to you that you'll be comfortable with what you learn in our classes. If you don't feel that you've grasped the concepts and can put the training into practice, we invite you to repeat the same course within a three-month period absolutely free of charge*.

Want to hear more? See MYOB Training Guarantee for more information.

*Subject to MYOB's Training Guarantee Terms and Conditions

Can I get a discount on training courses?

MYOB offers a training discount for subscriber clients (you must be on an active agreement at the time of booking) or for those on a 30 day Introductory Support (for new purchasers of the program).
This discount applies to all classroom enrolments, and is not retrospective. This means that if the enrolment progressed to payment stage, and the discount did not apply, we will not refund the balance. The onus is on you to ensure the correct amount of your training booking was applied at the time of payment.

Bookings of 4 or more classes in one transaction will receive a training discount for both subscribers and non-subscribers, alike.

How can I pay for my courses?
Credit card (MasterCard or Visa) is the best way to pay for your training as we do not accept enrolments without payment. You may do this online on MYOB Academy, or contact support during business hours to make a booking.
How can I change the person enrolled in a course?
Please contact the MYOB Training Team for assistance if you wish to make changes to your enrolment.

Training Certificates & Manuals

Do I get a certificate at the end of the course?

All our classroom course participants (not webinars & workshops) receive a Certificate of Attendance at the end of the course. As no assessment is given, we cannot offer a Certificate of Attainment or similar - our courses are not certified.
If you were enrolled into the class just prior to its commencement (ie you enrolled the day before), a certificate may not have been prepared in time for you. Should this be the case, please let your trainer know, so we can arrange a PDF copy to be emailed to you. Alternatively, you can email the MYOB Training Team with your request.

Can I get a replacement certificate of completion for a course I took?

Please email the MYOB Training Team with your request, ensuring you provide proof of enrolment. Once your completion of the course in question has been confirmed, a new certificate PDF will be emailed back to you.

Can I order the training manuals?

No, the classroom training manuals are not available for separate sale.

Webinars

What is a webinar?

A webinar is a class or lecture conducted over the internet. The advantage of this form of online training is that the presentation is live and attendees can ask questions as they go. Webinars are especially suitable for those who cannot attend training in person – either due to geographical or time restrictions.

Who can participate in a webinar?

Anyone who has a computer with either headphones or speakers, a reliable internet connection, and has registered to attend. You can ask questions using the text chat function within the session (preferred) or a microphone.

Do I need any special equipment for a webinar?

No, just a computer with either headphones or speakers and a reliable internet connection. You can ask questions using the text chat function within the session (preferred) or a microphone.

What are some advantages of webinars?

Webinars are short, sharp and to the point. They typically deal with a specific subject in detail, rather than covering a number of items, and usually run for shorter periods of time.
Because users participate online, webinars are usually a more economical option for clients in time, travel and cost. There is also the convenience of not having to leave the workplace to attend training, and because they are remotely run, distance is not an issue for those not residing in usual training locations.

When do I receive my webinar connection details?

You will receive the instructions to connect to your selected session in your confirmation email when payment has been received.

MYOB strongly recommends you attempt to open your link and test your computer audio within the webinar program before the class to ensure your connection works without issue.

Can I ask questions in my webinar?

Absolutely! Questions can be asked via the text chat function within the session (preferred), or via microphone when enabled, and will be answered as the trainer has opportunity.

How do I connect to my webinar?

Once you have registered for an MYOB Academy webinar, you will be emailed instructions for how to connect. If you have trouble email the MYOB Training Team

What do I do if I can’t connect to my webinar?

The training team can provide minimal technical support for some commonly experienced webinar issues; these should be emailed to the MYOB Training Team. If your technical difficulties can’t be resolved in a timely manner and significant amounts of your class are missed, we will assist in re-enrolling or refunding your enrolment cost.

MYOB Training Guarantee