Frequently Asked Questions

Frequently Asked Questions

Please note: this is a help page dedicated to MYOB Academy. If you have a question or need support with your MYOB Product, please visit our contact page for ways to get in touch.

Signing In/ Signing Up

When you click Sign In you'll be taken to your MYOB sign in screen where you can enter your existing my.MYOB credentials to use MYOB Academy. If you don't have an MYOB account, click Sign Up to get one. It only takes a couple minutes to do it!

How can I switch between users on the same computer?

MYOB Academy saves your sign in details so that you can login easily. However, if you want to let someone else sign in on the same PC, just use an Incognito or Private browser window. Be sure to close that session (close down all the windows you have open) if you want to switch to another user/ want to clear that user's details from the PC.

Why am I taken to a shopping cart when I add free courses?

MYOB Academy courses are added to your Learner Dashboard via a checkout process, but with free courses you won't be asked for any credit card details. To enrol, all you'll need to do is log in or create an account if you don't have one yet.

I have a question about Single Touch Payroll training (Australia only)

Please reach out to our helpful sales team on 1300 793 130. And if you're not able to get to one of our workshops or webinars, then check out our self-paced online training.

I’m in New Zealand, why is the course pricing shown in $AUD only?

At this stage, the payment system in MYOB Academy only works with a single currency. We hope to provide local NZD pricing in the near future.

I have a question about MYOB software classroom training

All questions regarding our classroom training can be emailed to

I have a question about the Certified Consultant training

All questions regarding the Certified Consultant training can be emailed to

How do I connect to my webinar?

Once you have registered for an MYOB Academy webinar, the class will be added to your My Learning dashboard. When it’s time to attend, click on the class on your dashboard and click Join Session to launch your webinar. If you have trouble email

If you have a question with MYOB Academy that's not covered by the FAQs, please email us here.